Salon Policies

Salon Policies

 

Consultations– We offer free 15-minute consultations to any client that is unsure of what services to schedule. In some cases, a consultation will be required prior to scheduling in order to benefit the client and the stylist.

 

Arrival– Clients are expected to arrive on time for scheduled appointments. If more than 10 minutes late, you may be asked to reschedule so we may continue to provide quality services.

 

Cancellations– Scheduled appointments may be cancelled/ rescheduled up to 24 hours before hand. This allows enough time for the reserved time slot to be filled for the stylist. After two late notice cancellations or two no shows, clients will be required to make a 50% deposit to schedule any future appointments. The deposit will be applied to your service total at checkout.

 

Additional Fees– For clients with extra thick and/ or extra-long hair, a $10 upcharge may be applied to Haircuts and Styling Services. Additional color fees may also be applied based on the amount of color used the day of service.

 

Client Satisfaction– If for any reason a client is unhappy with products or services, we offer a money back guarantee. However, we would appreciate the opportunity to make the appropriate changes to the client’s liking. If we are unable to satisfy the customer, we are happy to provide a full refund or credit to the account. Product refunds must be made within 14 days of purchase. Service refunds must be requested within 7 days after the service/s are rendered.

 

Special Occasion Reservations– A deposit will be required to reserve time for parties requesting 3 or more services. The deposit will be determined by the total amount due at checkout and will be applied to the balance due.